Project manager
OPEN ROLE
N. AMERICA | FULL TIME | REMOTE
Posted on October 4, 2026We are looking forSomeone to be the calm, organized center of the work - keeping clients confident, teams focused, and projects on time, on scope, and on brief. You’ll lead kick-offs and status meetings, partner across account leadership and strategy, and keep great work moving.
What you'll doClient and internal partnership
Own the pulse of each account (status, open items, risks, and wins) and keep account leadership briefed so nothing catches us off guard.
Translate in both directions: turn client asks into internal clarity, and turn internal progress, constraints, and pushback into client-ready communication.
Make each project's priority clear to the team, so they know which work needs extra craft and which needs to get done and out the door.
Project leadership
and execution
Lead projects across Nespresso (Digital Media, CRM and Asset Utilization, OS, and PIK, including a new platform launch) and other accounts such as Vital Proteins, Garden of Life, and new business pitches.
Navigate challenges to deliver every assigned project on time.
Set up and maintain each project in our project management system (Hive): forecast timelines, resource the team, account for every version of the deliverable, and keep client-facing systems current.
Partner with other Project Managers, Head of Project Management, and Account Directors on scope, timelines, and resourcing, pushing back diplomatically when asks don't fit capacity and negotiating smarter solutions.
Escalate and resolve issues like overburn, scope creep, shifting priorities, team mistakes, and change requests.
Read briefs and feedback critically, spot what's missing, contradictory or ambiguous, and turn it into clear direction, or work with strategy and clients to sharpen the brief.
Run tight meetings and send clear, succinct recaps that drive action and cut unnecessary meetings.
Operational excellence
Stay organized and detail-oriented while prioritizing and multitasking under tight deadlines.
Find and implement better practices, tools, and process improvements.
Help management improve onboarding for freelancers, vendors, and new team members.
How success is measuredClear client communication
Responsive, well-structured updates, recaps, and status reports that leave no ambiguity for clients or internal team.
Project clarity & team focus
You help strategists and account leads clarify client requests and make sure work doesn't start until direction is clear and agreed.
On-time, on-scope,
on-brief delivery
Work moves efficiently through the agency because you spot and resolve risks, roadblocks, and ambiguities early.
Clients feel calm, well-managed, and confident in you as their primary day-to-day contact.
Win client’s full trust
Qualifications3+ years of project management experience, ideally at an agency managing multiple brand accounts at once.
A proven track record of shipping projects on time, on scope, and on brief, including digital, CRM, and platform launch work.
Excellent written and verbal communication, with the judgment to translate between clients and creative teams.
Confidence to push back diplomatically on scope and timelines, and to escalate issues before they become problems.
A critical eye for briefs and feedback, and the ability to turn ambiguity into actionable direction.
Strong organization, attention to detail, and comfort prioritizing under tight deadlines.
Fluency in Hive, Google Workspace, Pitch, Opal, and Slack, or the ability to get up to speed quickly.
Offers are contingent on references, a standard background check, signing our Restrictive Covenant Agreement, and verification of U.S. work authorization.